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We do try to attend to repairs as quickly as possible but first we have to prioritise them. To do this we use the following categories:
- EMERGENCY REPAIRS (i.e. boiler not working, toilet blocked, water leaks, lock faulty). We aim to resolve these matters within 24 hours.
- URGENT REPAIRS (i.e. toilet seat broken, fridge/washing machine not working). We aim to resolve these matters within 5 working days.
- NON URGENT REPAIRS (i.e. cupboard handle loose, shelf fallen down). We aim to resolve these matters within 28 days.
- SPECIAL REQUESTS (i.e. you want to redecorate your room, bring your own furniture into the house). We will consider your request and get back to you as soon as possible.
As a rule we need to have all requests in writing (except in the case of an emergency, when you should ring Steve on his mobile number 07957 644213). Please fill in the maintenance form opposite giving a detailed description of the fault.
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ATTENTION:
Please note that by submitting this maintenance form, you are authorising us
to enter your property using our copy of the keys in order to rectify any
problems that you have detailed. We will try to let you know when we will be
coming round by email or text wherever possible.
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